Office hours and After hours: (323) 725-0167

Member Services

Whether you have questions or are experiencing difficulties with your insurance, you may contact our Member Services representative at (323)725-0167. Member services is open Monday through Friday, 9:00am – 6:00pm.

Communication Services

California Relay Service – Dial 711

Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.

For members that prefer immediate assistance in their mode of communication but don’t have a preferred provider, DDTP numbers are available and can be dialed toll free.

CRS Access Numbers

Type of Call Language Toll Free 800 Numbers
TTY/VCO/HCO to voice English
Spanish		 1-800-735-2929
1-800-855-3000
Voice to TTY/VCO/HCO English
Spanish		 1-800-735-2922
1-800-855-3000
From or to Speech to Speech English &
Spanish		 1-800-854-7784

Telephone Access

Utilization Management staff is available during normal business hours (9:00AM-6:00PM) PST Monday through Friday) to accept collect calls on any questions regarding the UM process. Please call (323) 725-0167 collect and request to speak to the UM department.