Whether you have questions or are experiencing difficulties with your insurance, you may contact our Member Services representative at (323)725-0167. Member services is open Monday through Friday, 9:00am – 6:00pm.
Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.
For members that prefer immediate assistance in their mode of communication but don’t have a preferred provider, DDTP numbers are available and can be dialed toll free.
| Type of Call | Language | Toll Free 800 Numbers |
|---|---|---|
| TTY/VCO/HCO to voice | English Spanish |
1-800-735-2929 1-800-855-3000 |
| Voice to TTY/VCO/HCO | English Spanish |
1-800-735-2922 1-800-855-3000 |
| From or to Speech to Speech | English & Spanish |
1-800-854-7784 |
Utilization Management staff is available during normal business hours (9:00AM-6:00PM) PST Monday through Friday) to accept collect calls on any questions regarding the UM process. Please call (323) 725-0167 collect and request to speak to the UM department.